Refund policy

Return & Refund Policy

Last updated: August 9, 2026

Thank you for shopping with Voltarix. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return in accordance with the policy below.

1. 7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it

  • Be unused, unworn, and undamaged

  • Have all original tags and packaging, where applicable

  • Include proof of purchase or your order details

To request a return, please contact us at:

Email: madhan02k9@gmail.com

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Return Address:
ISha PG -  BTM Layout, Bengaluru, Karnataka, India

Please note that the return address may vary depending on the product and fulfillment location. We will provide the applicable return instructions after your return request has been reviewed and approved.

2. How to Request a Return

To initiate a return, please email madhan02k9@gmail.com with:

  • Your order number

  • Name used when placing the order

  • Reason for the return

  • Photos or videos of the product, if applicable

Once we review your request, we will let you know whether the return has been approved and provide instructions for returning the product.

Do not ship an item back until you have received return instructions from us.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us at madhan02k9@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos and/or a video showing the issue

  • Photos of the product packaging, if it was damaged during delivery

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable restrictions.

Non-returnable items may include:

  • Perishable goods

  • Personalized or customized products

  • Personal-care, hygiene, or beauty products where the item has been opened or used

  • Products that cannot be returned for health, safety, or hygiene reasons

  • Hazardous materials or restricted goods

  • Gift cards

  • Items specifically marked as non-returnable on the product page

  • Sale or clearance items, unless otherwise stated

If you are unsure whether your particular product is eligible for return, please contact us before placing your return request.

5. Return Shipping

If the return is due to a wrong, damaged, or defective item received, Voltarix may provide or reimburse reasonable return shipping costs, subject to our review and approval.

For returns due to change of mind, incorrect size, preference, or other reasons not caused by an error on our part, the customer may be responsible for the return shipping costs.

Return shipping instructions will be provided after your return request is approved.

6. Exchanges

We generally do not offer direct exchanges.

If you would like a different product, size, color, or variant, the fastest option is to return the original item (if eligible) and place a new order after your return has been approved.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible at madhan02k9@gmail.com.

We can only cancel an order if it has not yet been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In such cases, you may request a return after receiving the product, provided the order qualifies under this Return & Refund Policy.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method, subject to applicable payment-processing timelines.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, card issuer, UPI provider, or payment provider may require additional time to credit the amount to your account.

If you have not received your refund after 15 business days from the date we confirm that your refund has been processed, please contact us at:

madhan02k9@gmail.com

9. Refund Deductions

Where applicable, the refund amount may be adjusted for costs that are the customer's responsibility under this policy, including eligible return shipping charges or other applicable costs.

We will communicate any applicable deductions before processing the refund.

10. Products Returned in Unacceptable Condition

We reserve the right to reject a return if the returned product:

  • Shows signs of use or wear

  • Has been damaged after delivery due to improper handling

  • Is missing original packaging, tags, accessories, or parts where required

  • Does not match the product originally purchased

  • Is returned after the applicable return period

  • Is otherwise in a condition that makes it ineligible for return under this policy

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Voltarix
Email: madhan02k9@gmail.com
Location: BTM Layout, Bengaluru, Karnataka, India

We will be happy to assist you with your return or refund request.